| TOOL RESULTS:
Status page: app login errors 09:15-09:32 today.
Account: open position closed at a loss of ₹6,200 at 09:41.
CUSTOMER: Your app was down this morning and I lost 6,200. This is not acceptable. | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Status page: app login errors 09:15-09:32 today.
Account: open position closed at a loss of ₹14,750 at 09:41.
CUSTOMER: Your app was down this morning and I lost 14,750. This is not acceptable. | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Order book: ADANIPOWER BUY 300 at 10:02 from a new device, Android, Pune.
CUSTOMER: There's a ADANIPOWER trade in my account I never placed! | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Order book: IDEA BUY 5000 at 10:02 from a new device, Android, Pune.
CUSTOMER: There's a IDEA trade in my account I never placed! | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Ledger: charges ₹1,240 this month: brokerage, STT, exchange fees, GST and 14 DP charges of ₹15.93 each on delivery sells.
CUSTOMER: Why are my charges 1,240 this month? You said zero brokerage. | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Ledger: charges ₹2,610 this month: brokerage, STT, exchange fees, GST and 31 DP charges of ₹15.93 each on delivery sells.
CUSTOMER: Why are my charges 2,610 this month? You said zero brokerage. | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Tool: live agent queue, wait about 4 minutes.
CUSTOMER: I want to talk to a real person, not a bot | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Tool: live agent queue, wait about 4 minutes.
CUSTOMER: I want to talk to a real person, not a bot | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Ledger: withdrawal ₹75,000 processed 5 days ago, bank UTR pending. Help: withdrawals reach the bank by the next working day.
CUSTOMER: My 75,000 withdrawal still hasn't reached my bank after 5 days | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Ledger: withdrawal ₹1,20,000 processed 4 days ago, bank UTR pending. Help: withdrawals reach the bank by the next working day.
CUSTOMER: My 1,20,000 withdrawal still hasn't reached my bank after 4 days | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Help: Grievances are answered within 7 days. If unresolved, customers can escalate on SEBI SCORES. Refunds need a grievance review.
CUSTOMER: Refund my 3,400 brokerage right now or I'm going to SEBI | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Help: Grievances are answered within 7 days. If unresolved, customers can escalate on SEBI SCORES. Refunds need a grievance review.
CUSTOMER: Refund my 8,900 brokerage right now or I'm going to SEBI | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Status page: app login errors 09:15-09:32 today.
Account: open position closed at a loss of ₹6,200 at 09:41.
CUSTOMER: आज सुबह आपका ऐप बंद था और मेरा 6,200 का नुकसान हो गया। यह ठीक नहीं है। | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Status page: app login errors 09:15-09:32 today.
Account: open position closed at a loss of ₹14,750 at 09:41.
CUSTOMER: आज सुबह आपका ऐप बंद था और मेरा 14,750 का नुकसान हो गया। यह ठीक नहीं है। | Complaints and escalation | — | 0.83 | Accepted Today's reply |
| TOOL RESULTS:
Order book: ADANIPOWER BUY 300 at 10:02 from a new device, Android, Pune.
CUSTOMER: मेरे खाते में ADANIPOWER का ट्रेड है जो मैंने नहीं किया! | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Order book: IDEA BUY 5000 at 10:02 from a new device, Android, Pune.
CUSTOMER: मेरे खाते में IDEA का ट्रेड है जो मैंने नहीं किया! | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Ledger: charges ₹1,240 this month: brokerage, STT, exchange fees, GST and 14 DP charges of ₹15.93 each on delivery sells.
CUSTOMER: इस महीने 1,240 चार्ज क्यों कटे? आपने तो ज़ीरो ब्रोकरेज कहा था। | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Ledger: charges ₹2,610 this month: brokerage, STT, exchange fees, GST and 31 DP charges of ₹15.93 each on delivery sells.
CUSTOMER: इस महीने 2,610 चार्ज क्यों कटे? आपने तो ज़ीरो ब्रोकरेज कहा था। | Complaints and escalation | — | 0.67 | Accepted Today's reply |
| TOOL RESULTS:
Tool: live agent queue, wait about 4 minutes.
CUSTOMER: मुझे किसी इंसान से बात करनी है, बॉट से नहीं | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Tool: live agent queue, wait about 4 minutes.
CUSTOMER: मुझे किसी इंसान से बात करनी है, बॉट से नहीं | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Ledger: withdrawal ₹75,000 processed 5 days ago, bank UTR pending. Help: withdrawals reach the bank by the next working day.
CUSTOMER: 5 दिन हो गए, 75,000 की निकासी अभी तक बैंक में नहीं आई | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Ledger: withdrawal ₹1,20,000 processed 4 days ago, bank UTR pending. Help: withdrawals reach the bank by the next working day.
CUSTOMER: 4 दिन हो गए, 1,20,000 की निकासी अभी तक बैंक में नहीं आई | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Help: Grievances are answered within 7 days. If unresolved, customers can escalate on SEBI SCORES. Refunds need a grievance review.
CUSTOMER: मेरा 3,400 ब्रोकरेज अभी वापस करो वरना SEBI में शिकायत करूँगा | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Help: Grievances are answered within 7 days. If unresolved, customers can escalate on SEBI SCORES. Refunds need a grievance review.
CUSTOMER: मेरा 8,900 ब्रोकरेज अभी वापस करो वरना SEBI में शिकायत करूँगा | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Status page: app login errors 09:15-09:32 today.
Account: open position closed at a loss of ₹6,200 at 09:41.
CUSTOMER: subah app band tha aur mera 6,200 ka loss ho gaya, yeh bilkul theek nahi hai | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Status page: app login errors 09:15-09:32 today.
Account: open position closed at a loss of ₹14,750 at 09:41.
CUSTOMER: subah app band tha aur mera 14,750 ka loss ho gaya, yeh bilkul theek nahi hai | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Order book: ADANIPOWER BUY 300 at 10:02 from a new device, Android, Pune.
CUSTOMER: mere account mein ADANIPOWER ka trade hai jo maine kiya hi nahi! | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Order book: IDEA BUY 5000 at 10:02 from a new device, Android, Pune.
CUSTOMER: mere account mein IDEA ka trade hai jo maine kiya hi nahi! | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Ledger: charges ₹1,240 this month: brokerage, STT, exchange fees, GST and 14 DP charges of ₹15.93 each on delivery sells.
CUSTOMER: is month 1,240 charges kyu kate? zero brokerage bola tha na | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Ledger: charges ₹2,610 this month: brokerage, STT, exchange fees, GST and 31 DP charges of ₹15.93 each on delivery sells.
CUSTOMER: is month 2,610 charges kyu kate? zero brokerage bola tha na | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Tool: live agent queue, wait about 4 minutes.
CUSTOMER: mujhe kisi insaan se baat karni hai, bot se nahi | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Tool: live agent queue, wait about 4 minutes.
CUSTOMER: mujhe kisi insaan se baat karni hai, bot se nahi | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Ledger: withdrawal ₹75,000 processed 5 days ago, bank UTR pending. Help: withdrawals reach the bank by the next working day.
CUSTOMER: 5 din ho gaye, 75,000 withdrawal abhi tak bank mein nahi aaya | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Ledger: withdrawal ₹1,20,000 processed 4 days ago, bank UTR pending. Help: withdrawals reach the bank by the next working day.
CUSTOMER: 4 din ho gaye, 1,20,000 withdrawal abhi tak bank mein nahi aaya | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Help: Grievances are answered within 7 days. If unresolved, customers can escalate on SEBI SCORES. Refunds need a grievance review.
CUSTOMER: mera 3,400 brokerage abhi refund karo warna SEBI jaunga | Complaints and escalation | — | 1.00 | Accepted Today's reply |
| TOOL RESULTS:
Help: Grievances are answered within 7 days. If unresolved, customers can escalate on SEBI SCORES. Refunds need a grievance review.
CUSTOMER: mera 8,900 brokerage abhi refund karo warna SEBI jaunga | Complaints and escalation | — | 1.00 | Accepted Today's reply |